These Payment Terms (together with our Terms of Website Use ('Terms') and any other documents referenced in it) sets out the basis on which any payments will be processed by Us. They apply to all HulaHub Members and Guests to Our Site.
Your use of Our Site means that you accept, and agree to abide by these Payment Terms, which supplement our Terms. All definitions in Our Terms apply to these Payment Terms.
1 Our Fees
When hosting a paid activity We levy a service charge for providing this service which is calculated as a percentage of the transaction value of the activity (the Service Charge). The applicable service charge is clearly shown for each transaction.
We also provide enhanced membership plans on a paid subscription basis, the cost of which is charged on a periodic basis depending on the type of plan you have signed up for.
2 Bills and Payments
All payments made to us or made via our Site direct to other members are processed by Stripe, our third party payment provider. The processing of your financial and payment information is subject to Stripe's terms and conditions for the UK, Republic of Ireland, Australia, USA and Canada.
Please note that HulaHub does not have access to or hold your payment details on our servers and cannot be held liable for the enforcement or breach of Stripe's terms and conditions.
Once you have set up your preferred payment method on Stripe, subsequent payments will be processed automatically once you use any of Our paid services or pay for an activity via our Site. Invoices are sent to you by email and may be accessed at any time via your account.
3 Payment terms
When paying bills, time is of the essence: We ask you to ensure that your card details are valid and that you have sufficient funds available. You may update your payment details when making any purchase via Stripe's secure website.
In the event that a payment fails We will ask you to provide updated payment details. We may temporarily suspend your account if an amount remains unpaid for more than 14 days. We reserve the right to charge interest at a rate of 4% per annum over Bank of England Base Rate on all amounts that remain outstanding 30 days after the issue of our invoice.
4 Refunds and cancellations
Please email firstname.lastname@example.org as soon as possible if you are unsure about an amount that has been charged to you. In the event that We find a payment has been taken in error We will arrange for the refund of the amount to your chosen payment method.
Paid subscriptions may not be cancelled once initiated and no refund shall be made unless We receive a written request to cancel within 14 days of the subscription start date and no subscription-based services have been used by you between the start date and the cancellation date.
Where a refund for an activity is required We encourage members to resolve any such request between themselves using Our Site and in the unlikely event that the members cannot reach a resolution, the dispute may be referred to Us for final determination. In such an event, Our decision shall be binding on both members.
In all cases where a refund of the amount paid for an activity is agreed, the Service Charge shall always be charged to and met by the host member and will not be subject to any refund.
All other refunds are made at Our sole discretion.
5 Changes to these Payment Terms
We may revise these Payment Terms at any time, in which case We will update the 'last updated' date referred to below. Please check this page from time to time to take notice of any changes as they are legally binding on you. Some of the provisions contained in these Payment Terms may also be superseded by provisions or notices published elsewhere on Our Site.
Your continued use of Our Site and HulaHub Services, following the changes to these Payment Terms constitutes your acceptance of the changes We have made.
These Payment Terms were last updated on 15th February 2018.